MRM has made considerable investments in the facilities required to manage the complete mail order process from start to finish. Whatever your requirements, we have the knowledge and experience to guide you through this process with budget, quality and timescales at the forefront of our key objectives. We currently work with a number of large online retailers, managing the fulfilment of books and DVDs.

We have the capabilities to manage multi channel response handling including web, email, post, SMS and phone. The mail order service provision is located within our dedicated Business to Consumer operation with a purpose built storage and despatch area for the goods.

 We also offer: -

• In-house bespoke system called Alchemy
• Real time, online reporting
• Full traceability of order process
• On site website designers/integration
• Data and payment processing
• Returns handling
• Customer services
• Data management

 This makes us the one-stop solution for your mail order activities outside of your core business.