An insider’s guide to reducing despatch costs

Posted in Industry News, MRM News, Promotional handling, Response handling      Tags: , , , , ,

The Royal Mail has recently increased its fees across the entire service portfolio – resulting in increases of 30-39%.

For any business that is sending goods to consumers – either transactional or for promotional items – this has been an unwelcome piece of news and one that directly impacts on the bottom line and reduces margins.

Did you know that by using a handling house such as MRM – you can benefit from our stronger purchasing power and negotiated discounted rates with downstream access providers (DSA) who provide an alternative to Royal Mail.

These rates will offer like for like savings of 10-35|% against the new Royal Mail costs – testament to our buying power as a leading handling house.

To benefit from these discounted rates for your next consumer promotion (and make an indirect stand against the Royal Mail!) call now on 084499 12345 and we’ll get you up and running in only a few days.

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Life in CID (not a policeman in sight)

Posted in Industry News, MRM News, Promotional handling      Tags: , , ,

Now that we’ve got your attention – we thought you’d be interested to hear that over a million items of post are handled every month within MRM’s CID department. They may not wear a policeman’s uniform but the Customer Initialisation Department (CID) is where all postal applications start their journey.

Before you get too excited about a million items of post – rest assured these don’t all arrive on the same day (thank goodness!) – they come in vast numbers of postal trays, more than 2000 every month.

We offer a very competitively priced competition management service; our bespoke system can validate and handle all entries via the usual media routes. Competition winners are selected using an independently validated judging or selection process.

Of course we offer this using the latest industry guidelines and can consult with you to set up new competitions, for terms & condition, handling & despatch, prize sourcing etc.

Call us on 084499 12345 to have a chat about how MRM can consolidate and simplify the handling of all your competitions.

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Promotional Handling – where your brand matters

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Promotional handling at MRM comes in many forms; from direct mail to consumers, warehousing and logistics of promotional items and sourcing of goods through to managing a distribution center for a sales promotion agency working on a major on pack promotion. Handling hundreds of sales promotion campaigns each year, MRM delivers multi channel fulfilment and logistics solutions to brands and agencies.

Each promotion in business is important in its own right – whether it requires promotional handling for B2C consumers or a brand’s B2B customers. The branding of product will usually involve a sales promotion agency working directly with a brand whilst the promotional handling house such as MRM will be contracted directly with the brand in many instances to provide control and ensure agreed standards in customer handling are maintained.

Promotional handling is a skilled market sector in its own right; it requires direct marketing experience and knowledge of brand guidelines to manage customer expectations whilst delivering a cost effective solution. If you have an outsourcing requirement for 2011, you should be talking to MRM now to seee how we can provide fulfillment management services for your promotional handling needs. Call Mel or Claire on 084499 12345

mrm box Promotional Handling   where your brand matters

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Mail order fulfilment of ‘Beyond Redemption’

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Mail order fulfilment is delivered to the Institute of Promotional Marketing’s President, Colin Lloyd through sales of his new book ‘Beyond Redemption.

Described as the ‘sex, drugs and rock and roll of marketing’ we’re excited that MRM’s Managing Director, Peter Kerr, features in the book. MRM are managing the mail order fulfilment to interested customers which is already taking place with immediate despatch and fulfilment of orders.

Visit amazon.co.uk to order your own copy now – and we’ll have it picked, packed and despatched rightaway as a stocking filler for Christmas.

To see how your brand can benefit from cost effective payment and order processing solutions from the UK’s leading mail order fulfilment provider – contact Mel or Claire on melanie.kilbourne@mrm.co.uk or call 084499 12345

beyond redemption Mail order fulfilment of Beyond Redemption

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There’s ‘snow’ business like fulfilment

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Well it hasn’t snowed yet today, here at the UK’s leading fulfilment services company but we’re keeping an eye on the weather. No matter how cold it gets, mail order processing and fulfilment must go on – consumer expectations don’t suddenly drop as a result of a couple of inches of snow.

IMG 1127cr Theres snow business like fulfilmentOur experience in order processing and despatch helps us plan carefully in the run up to Christmas – we know thousands of orders are placed (probably mainly by husbands and boyfriends) at the last minute.

Perhaps we should offer a ‘bloke-style’ gift wrapping service – where we pre-wrap the orders with lots of tape and messy joins in the wrapping paper – would that save you guys a job later on?! Tell us what you think – maybe we’re missing a trick here…

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How to handle Christmas

Posted in Industry News, MRM News, Uncategorized      Tags: , , , , , , , , , , , ,

…by this we mean in terms of managing consumer expectations for mail order turkey How to handle Christmas processing rather than how to handle a turkey or your mother-in-law (not that we’re suggesting she looks like a turkey!).

Fast and accurate order processing of consumer orders is paramount at Christmas as last minute orders are placed across the UK and meeting consumer expectations for turnaround and delivery are critical.

With order volumes on mail order clients tripling during the final weeks before the Royal Mail cut off dates, MRM offers flexible delivery services such as Express over Standard allowing a consumer to pay a premium to guarantee delivery.

Behind the scenes planning starts in earnest around September as we look at last year’s forecast vs actual of orders and how this compares to current volumes. Peter Wood, MRM’s Operation Manager, works closely with clients to guide them through the planning phase – communication really is central to success to allow us to ensure we dedicate sufficient resources.

Of course, we are able to meet unexpected peaks in demand, such as last minute campaigns or special offers where products are advertised – this is what fulfilment is all about – but as they say in the army ‘prior planning prevents poor performance’ and we are the experts at consumer mail order fulfilment.

If you’re planning a Christmas campaign, it’s not too late to let MRM take care of your consumer expectations. Find out how we can make a difference – you won’t regret it!

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Royal Wedding – response handling

Posted in Industry News, MRM News, MRM Pulse, Uncategorized      Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

IMG 1087cr 150x150 Royal Wedding   response handlingWow – so there’s going to be a Royal Wedding next year for Prince William and his bride-to-be Princess Catherine…at MRM we’ve already spotted commemorative coins launched at the speed of light to cash (pardon the pun!) in on the event – how quick are other brands going to be to get to market with their royal-themed merchandise and consumer promotions??

We’re thrilled – a Royal wedding will generate great tourism opportunities for the UK and a general feeling of excitement – so if you’re a brand planning a Royal-themed campaign, give us a ring (diamond or telephone) and we’ll give you a commemorative 10% discount off your next campaign* (excluding carriage/postage as unfortunately the Royal Mail aren’t as excited about this as us!).

Ring Julie or Claire on 084499 12345 to talk through your response handling campaigns and know that if you’re planning on sending out Royal memorabilia, or other prizes – MRM will make sure it gets there safely and on time!

* Applies to new campaigns only – quote Royal Wedding when calling/emailing us so we know who’s reading our blogs icon wink Royal Wedding   response handling

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Commercial team back to full strength

Posted in Industry News, MRM News, MRM Pulse      Tags: , , , , , , , , , , , ,

In the last 24 hours MRM has seen its Commercial Team return to full strengthClaire Durrant 150x150 Commercial team back to full strength with the return from maternity leave of Claire Durrant, Sales and Marketing Executive. With MRM since 2008, Claire’s role is to proactively sell MRM’s fulfilment services to our target markets – using technology at the heart of everything we do.

Check out our Twitter account – @MRM_Ltd to follow life in a busy handling house or call Claire on 084499 12345 to say hi and see how MRM can deliver response handling to meet your needs.

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