Fulfillment services – our busiest time

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Fulfillment services in the public sector is fairly steady across the year with government order processing, direct marketing and logistics requirements delivering steady volumes.

However it’s the area of consumer fulfillment services where Christmas provides our busiest period, especially for our DVD and book mail order fulfillment services.

With order volumes more than 10% higher than last year, it’s clear that the wholesale distributors have a clear need for cost effective and fast turnaround of consumer mail order – and MRM is perfectly positioned to provide this type of fulfillment service. Same day order turnaround, next day delivery, multi channel ordering, full payment processing solution to PCI-DSS standards – are all pre-requisites for an outsourced provider such as MRM.

Be clear, be successful, choose MRM. Speak to Mel (melanie.kilbourne@mrm.co.uk) or call 084499 12345 for a fast benchmarking exercise to understand why you should be working with MRM.

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Promotional Handling – where your brand matters

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Promotional handling at MRM comes in many forms; from direct mail to consumers, warehousing and logistics of promotional items and sourcing of goods through to managing a distribution center for a sales promotion agency working on a major on pack promotion. Handling hundreds of sales promotion campaigns each year, MRM delivers multi channel fulfilment and logistics solutions to brands and agencies.

Each promotion in business is important in its own right – whether it requires promotional handling for B2C consumers or a brand’s B2B customers. The branding of product will usually involve a sales promotion agency working directly with a brand whilst the promotional handling house such as MRM will be contracted directly with the brand in many instances to provide control and ensure agreed standards in customer handling are maintained.

Promotional handling is a skilled market sector in its own right; it requires direct marketing experience and knowledge of brand guidelines to manage customer expectations whilst delivering a cost effective solution. If you have an outsourcing requirement for 2011, you should be talking to MRM now to seee how we can provide fulfillment management services for your promotional handling needs. Call Mel or Claire on 084499 12345

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Promotional handling using multi-channel solutions

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Over the last few years more and more promotional handling requirements have been focused on digital solutions – it is no longer possible to deliver a consumer on pack promotion with postal responses – every campaign should at least consider multi channel entries.

MRM is perfectly positioned to deliver a consumer-focused handling solution for brands and agencies alike – we act as the silent partner for your brand campaigns to handle customer queries via telephone and email. We will deliver anything from a full digital consumer platform through to simply handling the data from your current sites…and everything inbetween to take the hassle out of your promotions.

MRM provides secure storage of product within our multi-site location in Market Harborough and will pick pack and despatch goods or prizes to your customers leaving you with the reassurance and knowledge that your brand is in safe hands here at MRM.

To benefit from a 10% discount on your next handling campaign (excluding post/carriage) simply call Claire or Mel on 084499 12345 or email us mrmsales@mrm.co.uk and quote Christmas Spirit.

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Mail order fulfilment of ‘Beyond Redemption’

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Mail order fulfilment is delivered to the Institute of Promotional Marketing’s President, Colin Lloyd through sales of his new book ‘Beyond Redemption.

Described as the ‘sex, drugs and rock and roll of marketing’ we’re excited that MRM’s Managing Director, Peter Kerr, features in the book. MRM are managing the mail order fulfilment to interested customers which is already taking place with immediate despatch and fulfilment of orders.

Visit amazon.co.uk to order your own copy now – and we’ll have it picked, packed and despatched rightaway as a stocking filler for Christmas.

To see how your brand can benefit from cost effective payment and order processing solutions from the UK’s leading mail order fulfilment provider – contact Mel or Claire on melanie.kilbourne@mrm.co.uk or call 084499 12345

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Royal Wedding – response handling

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IMG 1087cr 150x150 Royal Wedding   response handlingWow – so there’s going to be a Royal Wedding next year for Prince William and his bride-to-be Princess Catherine…at MRM we’ve already spotted commemorative coins launched at the speed of light to cash (pardon the pun!) in on the event – how quick are other brands going to be to get to market with their royal-themed merchandise and consumer promotions??

We’re thrilled – a Royal wedding will generate great tourism opportunities for the UK and a general feeling of excitement – so if you’re a brand planning a Royal-themed campaign, give us a ring (diamond or telephone) and we’ll give you a commemorative 10% discount off your next campaign* (excluding carriage/postage as unfortunately the Royal Mail aren’t as excited about this as us!).

Ring Julie or Claire on 084499 12345 to talk through your response handling campaigns and know that if you’re planning on sending out Royal memorabilia, or other prizes – MRM will make sure it gets there safely and on time!

* Applies to new campaigns only – quote Royal Wedding when calling/emailing us so we know who’s reading our blogs icon wink Royal Wedding   response handling

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Commercial team back to full strength

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In the last 24 hours MRM has seen its Commercial Team return to full strengthClaire Durrant 150x150 Commercial team back to full strength with the return from maternity leave of Claire Durrant, Sales and Marketing Executive. With MRM since 2008, Claire’s role is to proactively sell MRM’s fulfilment services to our target markets – using technology at the heart of everything we do.

Check out our Twitter account – @MRM_Ltd to follow life in a busy handling house or call Claire on 084499 12345 to say hi and see how MRM can deliver response handling to meet your needs.

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UK’s largest competition handling house

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Dwelling behind the external walls of our building in Market Harborough, you can be forgiven for not realising that MRM are the UK’s largest competition handling house.

Working with major publishers MRM delivers transparent auditable competition handling processes and manages entries from multiple channels – including SMS, web, IVR and fax….as well as the traditional postal entry routes.

Adherence to the CAP code ensures compliance with legislation and we provide transparency of processes through an online secure client portal – allowing our publishers to brief in new competitions, define the answers to a competition (not always as easy as it seems), and for us to upload data for further prize fulfilment.

If your brand delivers consumer promotions and competitions and you don’t feel assured you’re adhering to legislation – use MRM to manage them on your behalf and be assured of neutrality, compliance and auditable processes. Call our Competition Guru, Marion, on 084499 12345 to see how we can help.

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Coupon clearing consumer issues

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We’re working hard as part of a multi agency task force to understand the scale of consumer coupon malredemption. Our MD Peter Kerr, heads up the ISP Coupon Committee so if anyone has an issue they’d like to tell us about, give us a call on 084499 12345 and ask to speak to Peter or Mel

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