The MRM Team is Growing

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Due to our continued success and growth we have recently recruited three new members of MRM staff.

Audrey Cooper has joined the Commercial Team and will be working with new and existing clients to develop business opportunities and provide advice on mail order and promotional fulfilment services.

And Vikki Godlington and Alex Jackson will be working in our Client Services Team and managing the day to day running of our client accounts, whilst ensuring our high service standards continue to be delivered.

To discuss your promotional requirements or our services further please contact us on 084499 12345.

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Easter Awards

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Today at MRM we piled high our hot cross buns to nibble on whilst celebrating our Easter R2: Recognise and Reward Awards Presentations.  Nominations were received for staff who went above and beyond to support clients and colleagues.

Without our dedicated staff we wouldn’t be able to provide the smooth promotional fulfilment, handling and other services that our clients rely upon us to deliver.

We would like to wish you all a wonderful Easter and hope that you enjoy the break!  If you are working, and would like some company, please contact us!

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Easter planning

Posted in Promotional handling, Response handling      Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

Promotions Easter planning

Mail order fulfilment means strong resource planning especially at busy times

With 3 short weeks coming up, MRM Operations are busy resource planning to ensure we despatch all client orders over this busy period. Just because business will be closed over the Bank Holidays, we know that this is a prime time for consumers to interact with promotions, apply for competitions or order products online.

As a result, the Easter period is our second busiest, after Christmas – and we expect an increase of 50-75% on normal volumes over this period.

Mail order fulfilment and order processing is always turned round within a maximum of 24 hours of order receipt although we strive for same day despatch with 98% of orders.

Whilst consumers are relaxing over the extended Easter break enjoying chocolate eggs, days out and cake – the Easter bunny here at MRM will be hopping busily to ensure all orders are despatched on time!

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Manufacturer Coupon Clearing

Posted in Handling house      Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

If you can answer yes to any of these questions below, perhaps you should be talking to MRM

-          Have you seen the cost of your coupon clearing process rise recently?

-          Do you currently have to pay for your coupon reporting and would you like the information reported in real time?

-          Is it difficult to reconcile your invoicing against reports and do you find your coupon clearing house inflexible with your billing and invoicing arrangements?

MRM is an established independent company offering more than15 years of coupon management experience. We are centrally located in the Midlands and we work with many blue chip manufacturers and retailers within couponing and the wider scope of marketing services. We are competitively priced and our entire coupon clearing is done onsite here in Leicestershire.

We believe that our people and our technology are the core of our business. We have an experienced and forward thinking team managing the company, whom provide a professional and consultative approach to your couponing activity. This coupled with a reputation for pioneering new models of operations and technology, has helped us to achieve a considerable share of the coupon clearing market.

We understand that you need to know how each individual coupon campaign is performing against budget. Our online system, called Couponline 3 provides FREE real-time desktop access to your redemption information, marketing and financial reporting. It can also generate barcodes and provide an estimate coupon redemption budget. Other companies may charge for this service but with MRM this strategic marketing tool is a secure and FREE add on to your coupon clearing service.

If you would like to conduct a competitive review of your coupon clearing operation, just call this number and we can do the rest. Please contact us by email or call 0844 99 12345 and ask for Peter or Mel.

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Fulfilment services of final despatches for Christmas

Posted in Fulfilment services      Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

Well it’s finally Christmas Eve. I don’t know about everyone else but this week seems to have had so much fulfilment and despatch packed into it as we’ve been processing last minute orders (primarily from blokes it must be admitted) for Christmas presents.

Payment processing has been going non-stop…probably not at the same level as High Street retailers but nevertheless our banking and datacapture teams have been working flat out to ensure we finish off in time for Christmas.

It’s the last day for our carriers to collect today, so it’s all hands to the deck across the entire business – to ensure we can all get away early to start a well deserved break with our families and friends.

For those of you who are current clients we look forward to working with you in 2011 and hope the year is successful and prosperous. For anyone not yet a client of MRM – give us a call in the New Year and we’ll show you how cost effective and technology-led we are…as well as being lovely people.

Take care and Merry Christmas!

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Fulfillment services – our busiest time

Posted in Fulfilment services      Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

Fulfillment services in the public sector is fairly steady across the year with government order processing, direct marketing and logistics requirements delivering steady volumes.

However it’s the area of consumer fulfillment services where Christmas provides our busiest period, especially for our DVD and book mail order fulfillment services.

With order volumes more than 10% higher than last year, it’s clear that the wholesale distributors have a clear need for cost effective and fast turnaround of consumer mail order – and MRM is perfectly positioned to provide this type of fulfillment service. Same day order turnaround, next day delivery, multi channel ordering, full payment processing solution to PCI-DSS standards – are all pre-requisites for an outsourced provider such as MRM.

Be clear, be successful, choose MRM. Speak to Mel (melanie.kilbourne@mrm.co.uk) or call 084499 12345 for a fast benchmarking exercise to understand why you should be working with MRM.

public sector side Fulfillment services   our busiest time

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Mail order fulfilment of ‘Beyond Redemption’

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Mail order fulfilment is delivered to the Institute of Promotional Marketing’s President, Colin Lloyd through sales of his new book ‘Beyond Redemption.

Described as the ‘sex, drugs and rock and roll of marketing’ we’re excited that MRM’s Managing Director, Peter Kerr, features in the book. MRM are managing the mail order fulfilment to interested customers which is already taking place with immediate despatch and fulfilment of orders.

Visit amazon.co.uk to order your own copy now – and we’ll have it picked, packed and despatched rightaway as a stocking filler for Christmas.

To see how your brand can benefit from cost effective payment and order processing solutions from the UK’s leading mail order fulfilment provider – contact Mel or Claire on melanie.kilbourne@mrm.co.uk or call 084499 12345

beyond redemption Mail order fulfilment of Beyond Redemption

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