MRM..erry Christmas

Posted in Uncategorized      Tags: , , , , , , , , , , , , , , ,

On behalf of everyone at MRM we’d like to take this opportunity to wish you all a very Merry Christmas!  We hope you have a relaxing break and enjoy celebrating the New Year.

2011 has been a great year for MRM; we’ve welcomed many new coupon, promotional and mail order clients, worked closely with our existing clients to develop our relationships and are now in a fantastic position to support Pan-European promotions through the acquisition by HighCo.

We look forward to seeing what 2012 has in store and hope it will be a successful year full of new opportunities.

If you want to discuss how MRM can support your business in 2012 please contact us on 0844 99 12345.

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MRM Portal Development

Posted in MRM News      Tags: , , , , , , , , , , , , ,

The Commercial Team at MRM have just had a very exciting Friday treat -our first preview of the new and improved MRM Portal. 

Our in-house IT Team have done an outstanding job, not only does it look great it has improved functionality and some exciting new features!

Once launched it will be available 24/7, just like our current Portal, allowing clients instant access and management of:

·  Couponline
·  Competitions
·  Mail Order
·  Fulfilment
·  Subscriptions
·  Reports
 

To hear more about our portal, or to discuss your promotions and campaigns please contact us 0844 99 12345

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Manufacturer Coupon Clearing

Posted in Handling house      Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

If you can answer yes to any of these questions below, perhaps you should be talking to MRM

-          Have you seen the cost of your coupon clearing process rise recently?

-          Do you currently have to pay for your coupon reporting and would you like the information reported in real time?

-          Is it difficult to reconcile your invoicing against reports and do you find your coupon clearing house inflexible with your billing and invoicing arrangements?

MRM is an established independent company offering more than15 years of coupon management experience. We are centrally located in the Midlands and we work with many blue chip manufacturers and retailers within couponing and the wider scope of marketing services. We are competitively priced and our entire coupon clearing is done onsite here in Leicestershire.

We believe that our people and our technology are the core of our business. We have an experienced and forward thinking team managing the company, whom provide a professional and consultative approach to your couponing activity. This coupled with a reputation for pioneering new models of operations and technology, has helped us to achieve a considerable share of the coupon clearing market.

We understand that you need to know how each individual coupon campaign is performing against budget. Our online system, called Couponline 3 provides FREE real-time desktop access to your redemption information, marketing and financial reporting. It can also generate barcodes and provide an estimate coupon redemption budget. Other companies may charge for this service but with MRM this strategic marketing tool is a secure and FREE add on to your coupon clearing service.

If you would like to conduct a competitive review of your coupon clearing operation, just call this number and we can do the rest. Please contact us by email or call 0844 99 12345 and ask for Peter or Mel.

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Fulfilment is a day spent with clients..

Posted in Uncategorized      Tags: , , , , , , , , , ,

Hard to believe we are only days away from December, and even the weather is beginning to feel a little festive here at MRM….  We are getting into the spirit of the season and are looking forward to our gathering at Twickenham for the annual Varsity match.  Its a little light relief accompanied by a little light drinking (maybe) with some of our clients who take advantage of our mail order fulfilment, coupon clearing and promotional handling services.  If you’d like to join us, and see how we can add value to your campaigns, please contact us for a totally informal chat about our services.

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Tesco’s coupon destruction proposal – update

Posted in Industry News, MRM News      Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

Following a number of discussions over recent weeks with Tesco, we wish to provide you with an interim update to their proposal to destroy all supplier coupons from 15th June 2010.

Despite our best endeavours to persuade Tesco to take their foot off the pedal and work through the major issues, and this process has included a number of stakeholder meetings, Tesco remain determined to continue with their decision.

Our advice to you as our client is:

1. Continue to coupon as usual
2. Any data you are collecting via coupons (PIN and name & address) will be lost via Tesco redemptions.
3. Do not avail yourself of Tesco’s proposed validation system as the cost and specification has not yet been provided. What we do know is that it has very limited scope at present
4. If you have any coupons in the market via Fixed Fee or Insurance you must contact your provider immediately to discuss any possible impact

We will continue to update you on this situation as it develops. Tesco have taken our objective appraisal of their EPOS system and we await their development of this service. We understand Tesco will provide better reporting than currently on offer, but we don’t have full details on this yet. In our most recent meeting, we lodged our concerns about the validity of their current reporting as this already shows up the inaccuracies of their EPOS system and we’re hoping they will address this so that reports produced beyond 15th June will become more accurate and hopefully reliable.

I hope you understand we will continue to update you as we have more information to share, and please don’t hesitate to contact us if you have any queries.

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Update on Tesco plan to destroy coupons

Posted in Industry News, MRM News      Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

We promised to keep you updated as the situation developed and can now confirm that Tesco plan to destroy all supplier coupons from 15th June 2010.

For further information on what this might mean, please contact your MRM Account Manager or contact mrmsales@mrm.co.uk to request more information and we’ll be happy to help.

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Important Announcement – Tesco set to destroy supplier coupons

Posted in Industry News, MRM News      Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

We have learned during the last few days that Tesco has decided that from June 2010 they will no longer return manufacturer coupons they accept in part payment on your behalf. We understand that Tesco will continue to deduct the value of your coupons from your trading account but will then simply pass on the information as they do now but not the physical coupons, these will simply be destroyed.

This decision has been taken by Tesco for what we believe to be cost reduction reasons. There has been no prior consultation with suppliers, stakeholders or any of the representative bodies such as ISBA or the ISP. With so little time left before implementation we assume you will be contacted quite soon by Tesco.

As the coupon agent working on behalf of many manufacturers we have immediately brought this to the attention of the ISP, ISBA and the FDF and will do everything we can to help repeal this decision, if at all possible. We are concerned about this decision on a number of levels:

• How do we know coupons are securely destroyed and not re-circulated?
• As far as we know there will be no exceptions, so any coupon you have circulated with PIN data on it will be lost
• Uniquely personalised internet coupons that can be validated will be impossible to track
• ‘Free’ coupons can be claimed at any price without reconciliation

Ultimately if this is forced through we will need to discuss the impact and to consider what we can do to help our clients deal with any matters arising and future couponing activity to ensure they are not disadvantaged by this arbitrary move.

We question why you would continue to pay the same rate of handling allowance when the service has been removed?

This change would be difficult to accept in any circumstance but given the backdrop of last year’s misredemption issues with Tesco and the continued shortfall between the values claimed through the direct recovery process and those verified by ourselves, we believe this initiative:

• Reduces your marketing options
• Leaves you open to fraud (by customers/staff) within Tesco
• Loses your right to verify and challenge
• Will leave you open for redemptions against products Tesco do not stock, without recourse

We have brought this news to you as soon as we were confident about Tesco’s intentions. We will be actively involved at an industry level and would be happy to take forward any specific issues you may have. If you would like to be involved in the ISP’s consultation please don’t hesitate to contact us.

Please contact mrmsales@mrm.co.uk to register your interest and keep checking back on www.mrm.co.uk for more information.

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Iron Man Alex!

Posted in Industry News, MRM Pulse      Tags: , , , , , , , , , , , , , , , , , , ,

We saw a recent article in 13th May issue of Marketing publication and immediately recognised Alex Brooks from For Goodness Shakes as the Brand Manager of the week! We work with Alex and the team at For Goodness Shakes doing their on-pack coupon processing.

In the article he was asked to describe himself in three words, he responded with driven, relentless and ironman. In his spare time Alex races in triathlons and Ironman events internationally for Britain. On 5th April he qualified for the Ironman World Championships in Kona, Hawaii. We wish him loads of luck in the Championships and are looking forward to hearing how he has got on!

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