MRM Provide voice, data and contact centre services, with quality of service as it's key focus. We work with businesses to provide the right service to help you communicate with your customers.
Our inbound call services include:
- Number sourcing and management
- IVR
- Personalised music on hold
- Personalised reassurance messages/ cross sell messages
- Personalised web portal (live stats)
- Fax to email
- Call recording
- Voice forms
- Performance managed targets
- Agreed SLA's with monitoring
- Dedicated resources if required
MRM currently manages a variety of different campaign types including:
- Consumer helplines
- Consumer orders
- Donations
- Subscriptions
- Business to business services
