MRM openly acknowledge the diversity of public sector needs when it comes to Business Process Outsourcing. We have demonstrated a significant track record in delivering a range of end-to-end solutions for many for many Government organisations and quangos. We utilise the very best of private sector solutions for ordering and customer service to enhance our offering for the non-commercial management needs of our public sector clients.
Current services which MRM deliver include:
- Multi channel response handling
- Contact centre services
- Data and payment processing
- Document storage
- Fulfilment services including secure storage and variety of despatch methods
- Direct mail management
- Digital Print on Demand
- Campaign management/disaster recovery
- Consultation handling
- Scanning, data capture, data mining, data analysis and web reporting
MRM recognises the importance of the customer when handling public sector contracts, and we offer a range of communication solutions such as SMS, web, phone (live operator and IVR), post and email to promote the visibility of your organisation.
The management and security of confidential customer data is of the upmost importance. All data is held on secure servers, supported by an impressive disaster recovery platform, with instant access to you via a secure web portal. This means that we can provide you with real-time access to marketing, financial and customer data.