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02/03/2021 | working from home, customer returns, PR samples,

If Head Office is shut, who is managing the day to day?

It’s incredible to realise almost an entire year has passed since the first lockdown and all credit to those businesses and employees who quickly & willingly adapted to new ways of working. We very quickly realised that IT technicians needed to become our best friend!

Over the last year so much has changed - IT equipment was set up at home, there was a national shortage of laptops and PCs, printer cartridges are still in short supply – and we all realised that it’s not the end of the world if a small child tugs at your arm during a Teams call. It’s just real-life. Well, as long as you haven’t changed your camera filter to be a cat…!

But what about all the other non-core parts of your job – how are these being managed now that you’re not in the office, most likely for the longer term?

Who is sending out your PR samples, the ones that used to be kept in the corner Marketing cupboard?

Who is managing your demo and stock reviews?

How are you handling customer returns – and checking them for damage - before processing refunds or replacements?

How are you processing Customer Service refunds for unhappy customers?

Are you visiting the Post Office daily with a car full of boxes of marketing literature or product samples to be sent to customers?

If this work is a distraction to your day job, we can help! And with our discounted despatch rates and you only paying for services used, chances are we’ll be saving you money as well as time.

If you would like further information on how we are able to support please don’t hesitate to get into contact with Helen via 01858 414 767 or email Helen.stride@mrm.co.uk. Equally, if you are interested in hearing more about our services get in touch to schedule a virtual meeting.

 

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