27/09/2019 | Outsourcing, Charity, ECommerce, Fundraising, Fulfilment, Warehousing, Print

Outsourcing for Charities

Most charities find they need external support at some stage, whether this be for a one off campaign or for your day-to-day activity.  Relationships with external providers cover a wide range of services.  MRM are very well placed to assist you with any challenges you are facing, and have considerable amounts of experience in handling the fulfilment, print and delivery elements of your campaigns allowing you to concentrate on the core elements of creativity, fundraising, grant management and helping your beneficiaries.

The decision to use outside help should be balanced with the resource available in-house, and what opportunities could be presented by outsourcing some of your work.  And, it’s not only the physical work involved that you can reap rewards from when you outsource, you’ll benefit from the expertise and the ability to collaborate with organisations with broad skill sets and experience.  And whilst the primary benefits may well be in the economic field, there are many other benefits to consider.

MRM has provided such services to charities right across our 25 year history.  We’ve done it for the likes of Children in Need, Comic Relief, Grocery Aid and Sports Relief and have built bespoke teams around individual charity’s specific needs.  We believe that experience & agility in operations is vital to success. As is ensuring that we understand the purpose and brand values for the charity we are partnering, so that in turn we can reflect them in all the interactions we have on the charity’s behalf – from answering the phone to how we construct customer engagement packs. Contingency planning, ensuring that packaging conforms to each charity’s ethical and environmental values and minimising wastage in everything we produce on their behalf. Building process into our client relationships to ensure we can measure performance and demonstrate adherence to SLAs – on time, every time.

Our charity fulfilment outsourcing services include:

  • Ecommerce & fundraising website platforms – development of bespoke ecommerce platforms to transact ecommerce orders & handle requests for fundraising packs
  • Ecommerce order fulfilment – pick, pack & despatch of ecommerce orders to consumers
  • Bulk despatch - of products to corporate partners & major retailers
  • Deposit scheme management – for schools, including management of deposit payments and chasing balances letters
  • Secure warehousing – to manage all your ecommerce, event stock and corporate support order requests
  • Branded merchandise - sourcing of branded, pantone matched merchandise
  • Fundraising pack collation – Hand collation of complex sponsorship packs
  • Print management - printing of brochures, integrated sponsorship forms / giros, thank you certificates
  • Response data capture – working within HMRC Gift Aid guidance to make accurate calculations on Gift Aid from sponsorship forms
  • Banking and Payment Processing – even in multi currencies if required
  • Planning – experienced account management teams with specialist resource that delivers great service not just during campaigns but pre and post as well
  • Transparency – proactive, tailored real time reporting providing you with actionable management information
  • Data Security – adherence the highest standards and processes in the exchange and management of your data

So, from the intensity of seasonal fund raising, to managing the ongoing communications with fundraisers, from printing and sourcing of communication collateral to e-commerce platform development, data capture and processing of donations to storage and pack collation and including data management and protection, we have what you need to help your charity succeed!

Why not give us a call or drop us a message to find out more?  Call Caroline on (01858) 414767 or email on [email protected]

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