04/08/2020 | covid, outsourcing, bpo

Outsourcing: When life gives you lemons…

Add a little Gin & Tonic!


As businesses and charities get back to work in earnest to resume their pre-Covid daily activities it is clear that our previous ‘normal’ daily working lives have gone out of the window.

If your business is anything like ours, we’ve found one of the positive learnings from Covid, is our ability to quickly adapt and change how we work.  Key for us was having more people working remotely, knowing that our technology is able to support these changes and holding more video and conference calls to stay engaged with clients and new business prospects.

We’ve also seen many retailers having to adapt due to the new guidelines of it being mandatory to wear masks in shops from 24th July (1). Equally, we are continually supporting companies who have needed to outsource their PPE sourcing/ kit collation requirements as they have had to protect staff & customers immediately as well as providing ongoing support for the next 6-9 months.

It’s a known fact that companies can get stuck in a rut and then give the excuse “we have always done it this way””. However, now is the right time to start looking at new ways of working and mixing things around. When life gives you lemons what do you do? Make lemonade or try something new like adding gin & tonic? One way you can try something new for your company is looking at outsourcing your business’s needs. 

What is (business process) outsourcing (BPO)?

“Outsourcing is a business practice in which a company hires a third-party to perform tasks, handle operations or provide services for the company”

If you’re still handling your own fulfilment in-house, now could be the ideal time for you reap the advantages of business process outsourcing and consider a new way of doing things that will not only save you time, but will also save you money! It can give you the benefits of accessing skilled expertise whilst allowing you to focus on your core activities. There are many reasons why you should outsource including:


How can MRM help?

At MRM we are experienced in helping major FMCG brands, start up business and charities. Clients come to us for help for their outsourcing needs from marketing logistics & distribution, order fulfilment, print & pack collation through to in-house customer service. Our logistics services include:

  •          Ecommerce platform development & payment processing
  •          Ecommerce order fulfilment
  •          Contract Packing
  •          Print Management & response handling
  •          Literature & POS storage and distribution
  •          Customer Services
  •          Warehousing & storage
  •          Product recall management

Get in touch today!

Outsourcing can lift a huge weight off of your shoulders. Not only will the process cost you less money in the long run, but you should also see an increase in efficiency and improvement in your results, allowing you to get back to focusing on your core activities. Let a third-party tackle the logistics of getting your products to your customers!

To find out how we can help give Mel a call on 01858 414714 or drop an email to melanie.sheldon@mrm.co.uk 


1- https://www.independent.co.uk/life-style/face-mask-uk-law-rules-where-shops-coffee-takeaway-supermarket-bank-a9634051.html

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