30/07/2019 | mrm, ROX, ROI, handling, fulfilment, marketing, unboxing, hand finishing, bespoke, support, unique

ROX is the new ROI

Return on experience (ROX) is the new return on investment (ROI).  “Traditional ROI metrics are no longer sufficient on their own to determine your company’s success.  Evaluating whether your value proposition, capabilities and portfolio of products and services will create shareholder value requires lazer focus on how well you’re meeting higher expectations around the customer experience” (John Maxwell, Strategy & Business blog, January 2019)

Customer experience is the new marketing rock and roll, and with the ever changing landscape of mediums by which to sell to your clients, you now also need to define your position in the marketplace with a focus on how your products are received and, unless your proposition is truly unique, you’ll need to make an effort to stand out in new and exciting ways.  Sending out your products in a jiffy bag, just ain’t going to cut it in this day and age!

Ever heard of ‘unboxing’ on YouTube? It’s a relatively new fashion, taking over from traditional product reviews and unleashing a whole other level of marketing power, creating interest in a product before it’s even been tried and tested! Unboxing videos are exactly what they sound like…people opening boxes with a running commentary narrating their actions.  It’s hugely popular with younger people and can show your products in a favourable light, adding another level to your marketing game!  With this sort of fashion in mind, is it time to up your fulfilment game?

Here at MRM, we’ve done a lot…from writing personalised postcards by hand, to making up subscription boxes, and we’ve taken care of many ‘off-the-wall’ requests – we can source the merchandise for you, or simply pack up your products with a little extra care, and a touch of ‘je ne sais quoi’!  We have great relationships with bespoke packaging suppliers to really make your package stand out upon delivery.  Plus, you get to take advantage of our preferential shipping rates meaning you can stretch out your budget a little more and maximise your ROI and your ROX!

We understand that in order to give your customer the best impression, hand finishing your product is one of the best ways to make an impact.  We’re uniquely able to understand your brief and turn it into something beautiful for your customers.  We can offer you a truly bespoke customer journey from start to finish, with our second to none support, communication and project management, and excellent handling and fulfilment experience – in fact we’ve won awards for this sort of thing!

So whether it’s to run a promotional, seasonal, or a more long term activity, we can help you to deliver a truly exceptional customer experience.  Get in touch today, call Caroline on 01858 414767 or email at caroline.jenkins@mrm.co.uk, we’ll be happy to assist.

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