18/08/2020 | Ecommerce, Christmas, B2B, B2C, Online sales, supply chain management

Is your ecommerce ready for Christmas?

Despite the much needed return of the High Street. The legacy of covid is still patently evident in low footfall figures. Since lockdown has eased and the High Street has started to re-open, footfall is still low and it’s predicted that many people will continue to purchase online till Christmas (1). With this in mind it’s more important now than ever that your company can provide a swift and smooth running ecommerce service. 

No matter whether you are selling business to business (B2B), business to consumer (B2C) ensuring your ecommerce platform engages, motivates and supports your customers is essential. After all streamlining your fulfilment system and creating smooth running customer journeys can have a massive impact on whether your customer’s repurchase or equally spread their positive experience through word of mouth. Research studies have shown that it takes 12 positive experiences to make up for one unresolved negative experience (2).

At MRM we understand the problems that can occur from supply chain management, quick despatch turnarounds to missed orders and payment issues. All in which create long-term damaging impacts for your company. We’ve helped many businesses -major FMCG’s, Charities to SME’s - with their ecommerce set up and streamline their fulfilment needs. Our expertise allows us to be fully flexible, supportive and offer advice to guarantee your customers the best service possible. 

At MRM we can help with everything providing an end-to-end system all under one roof. We can help with:

  •           Creation of ecommerce giftshop microsite; using platforms such as shopify, or;
  •           Bespoke ecommerce solutions using our own platform
  •           Integration of your website’s order form directly into our fulfilment system (‘Newton’)
  •           Payment Processing (i.e. stripe) – we are BACS accredited
  •          24/7 secure portal access into Newton to check any customer orders
  •           Long-term, drop-shipping or short-term secure storage facilities
  •           Same day despatch turnaround
  •           Data capture & response handling for future ROI purposes
  •           Product recall management
  •           We can even answer any customer queries with our in-house multichannel customer service team.

Don’t hesitate to get in touch to see how we can make your online sales run smoothly. Get in touch today by either dropping an email to Melanie.sheldon@mrm.co.uk or call Mel on 01858 414 777


 

1 - https://internetretailing.net/location/location/online-shopping-expected-to-remain-at-christmas--levels-as-high-street-visitor-numbers-stay-low-despite-lockdown-easing-21667

2 - “Understanding Customers” by Ruby Newell-Legner

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