Product Recall Management

MRM offers a complete solution for product recalls

Product Recall

Should you ever have to recall a product for any reason – you are in safe hands.

Reacting swiftly in the event of a product recall, to identify and remove dangerous products to minimise risk to the consumer (and subsequent claims) is vital. As a manufacturer, you may not have the infrastructure in place to be able to easily (and quickly) respond with reverse logistics, customer services query handling, claim & refund processing.

MRM is experienced in managing product recalls and provides end-to-end recall management services including:

• Expert project management and process flow mapping to mitigate risk / prioritise key consumer segments
• Outbound communications to affected consumers with pre-paid returns bag & unique identifier
• Inbound product handling & logging of returns against database
• Database management to identify outstanding consumers still with faulty product
• Customer services – email & telephone
• Claim microsite – consumer claim processing & validation
• Refund processing direct to consumer bank accounts
• Live reporting at every stage

Managing the approach correctly is crucial, please get in touch and we’ll be happy to help. If you have an urgent need for product recall management services, please call 01858 414 777 or email [email protected] and we’ll offer our support immediately.

Product Disposal

Post-product recall, we can offer all the necessary product disposal / destruction options. Get in touch to hear more.