Our reputation as the provider of Business Processing Outsourcing services is founded in our extensive history of providing custom-made complex multi-discipline projects for longer term public sector and charity campaigns. Unlike more corporate BPO providers, we are more customer solution focussed and agile in our approach.
Longer term contracts benefit from some or all of our in-house services eg, Customer Response Centre, print management and fulfilment. Our systems and processes are regularly subjected to successful audit scrutiny that these organisations demand.
Our experience in understanding and appreciating differing needs means that we take the very best elements and apply the most cost effective solutions. All our web pages are created in-house and they are subject to the most rigorous testing to ensure complete security.
Examples of some of the work we have done include:
- Order management systems (with in-house customer service support)
- Literature fulfilment (including brochures, posters, accessories eg mouse mats and other items)
- Web pages for several different government departments, created by our in-house team
- Gift Aid calculations on charity donations
- Digital campaigns including social media management
- Campaign microsites
- E-commerce solutions including mail order fulfilment