Business Process Outsourcing

Delivering innovative solutions with agility & expertise

MRM’s reputation as the provider of Business Processing Outsourcing services is founded in our extensive history of providing custom-made & complex multi-discipline projects for public sector and charity clients. Unlike larger corporate BPO providers, we are more agile and flexible in our customer-focused approach.

Long term BPO contracts benefit from a mixture of MRM’s in-house services as an extension to their internal Marketing, Logistics or Operations teams – from our expertise in project management, our in-house Customer Response Centre through to print management and fulfilment. As you would expect from a business that counts several government departments and major UK charities among its client base, our IT systems and security processes are stringent and operate to the highest standards.

Additionally we are regularly subjected to successful audit scrutiny that such organisations demand.

Our experience in understanding and appreciating client needs across different industry sectors means we are able to lift out the highest standards, or latest innovations in processes to deliver cost effective and proactive solutions. Examples of some of the work we have done include:

• Multi-lingual pan European POS ordering platform with user-controlled levels of access –with complete warehouse & fulfilment operation
• Secure website ordering for government departments, developed in-house by MRM
• Gift Aid calculations on supporter fundraising, fully compliant with HMRC Gift Aid legislation
• OCR high speed image scanning solution for 25m+ vouchers per year with reimbursement to B2B customers
• Marketing logistics support for major Utilities provider from ecommerce fulfilment, response handling from outbound direct mail, overflow storage & logistics
• Full support to major charity including print management, DM, datacapture response handling, ecommerce platform, merchandise order fulfilment, bulk storage & despatch, corporate partner order fulfilment
• Literature storage, collation & fulfilment for government department with secure deliveries

To learn more about how our team can support your requirements, please call Mel Sheldon in confidence on: 01858 414714 or [email protected]